DRAKOS RETURN & REFUND POLICY

Effective Date: October 1, 2026

At Drakos, every product we create represents our commitment to strength, precision, performance, and quality.

We stand behind the craftsmanship of our combat sports gear and want every customer to have confidence in their purchase.

This Return & Refund Policy explains when returns, exchanges, replacements, refunds, and cancellations may be available.

Please read this policy carefully before submitting a return or refund request.

IMPORTANT — BULK & WHOLESALE ORDERS: Team, academy, gym, organizational, commercial, and wholesale orders may be subject to different return, refund, cancellation, replacement, and inspection terms. Please refer to our Bulk & Wholesale Orders Policy or contact Drakos before placing a bulk order.

1. ELIGIBILITY FOR RETURNS

For eligible standard, non-customized products, Drakos accepts return requests submitted within 14 calendar days of delivery.

The return request must be submitted within the 14-day period. Products returned after this period may not be accepted unless otherwise required by applicable law or approved by Drakos.

To be eligible for a standard return, the product must generally:

·        Be unused and unworn

·        Be in its original condition

·        Be free from washing, stains, odors, damage, or alterations

·        Include original tags, where applicable

·        Include original packaging where reasonably possible

·        Not have been customized or personalized

·        Be returned with all applicable accessories or components

Drakos reserves the right to inspect returned products before approving a refund or exchange.

Items That May Not Qualify for a Standard Return

Returns may be refused or adjusted where an item has been:

·        Worn during training or competition

·        Washed or altered

·        Damaged after delivery

·        Customized or personalized

·        Returned without required components

·        Returned in an unsanitary or materially altered condition

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Bulk & Wholesale Orders

Return eligibility for bulk, team, academy, gym, organizational, and wholesale orders is different from standard individual orders.

Because bulk products may involve negotiated pricing, large quantities, customized specifications, and special production, separate terms apply.

Please refer to our Bulk & Wholesale Orders Policy for bulk-order return requirements.

2. RETURN REQUEST PROCESS

To request a return, contact Drakos at:

support@drakoscombatsports.com

Please use the subject line:

“Return Request – [Order ID]”

Your request should include:

·        Full name

·        Order ID

·        Product name

·        Reason for return

·        Date the order was received

·        Clear photographs of the product, where requested

·        Video or additional evidence if the product is damaged, defective, or incorrect

Our support team will review the request and, if approved, provide the applicable return instructions.

Do not send a product back before receiving return instructions from Drakos.

Returns sent to an unauthorized address may be delayed or may not be accepted.

Bulk & Wholesale Orders

Bulk and wholesale returns follow a separate approval and inspection process.

Please contact Drakos before returning any bulk shipment and refer to the Bulk & Wholesale Orders Policy.

3. RETURN SHIPPING COSTS

Unless otherwise required by applicable law:

Customer-Requested Returns

If a customer returns an eligible product because of a change of mind, preference, or another reason unrelated to a Drakos error or product defect, the customer is responsible for the return shipping cost.

We strongly recommend using a trackable shipping service and retaining proof of shipment.

Drakos is not responsible for products lost in return transit when the customer arranged the return shipment.

Drakos Error or Defective Product

If Drakos confirms that the product received is defective, damaged before delivery, or materially different from what was ordered, Drakos may provide an appropriate remedy, which may include:

·        Replacement

·        Repair, where applicable

·        Refund

·        Return-shipping assistance

The available remedy will depend on the circumstances, product availability, and applicable law.

Bulk & Wholesale Orders

Return shipping arrangements for bulk orders are handled separately and may depend on the nature of the issue, shipment size, carrier, and commercial terms.

Please refer to the Bulk & Wholesale Orders Policy.

4. REFUNDS

Once an approved return is received, Drakos will inspect the returned product.

After inspection, we will notify you whether the return has been approved or declined.

If approved, the applicable refund will generally be issued to the original payment method.

Refund Processing

Drakos generally processes approved refunds within 7–14 business days after the returned product has been received and approved.

After Drakos issues the refund, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

The time required by a financial institution is outside Drakos's control.

Refund Amount

Depending on the circumstances and applicable law, the refund may include the eligible product purchase amount.

Original shipping charges may not be refundable where the return is due to customer preference or change of mind.

Where a return is caused by a confirmed Drakos error or defective product, Drakos will determine the appropriate refund or remedy in accordance with applicable law and the circumstances of the case.

Bulk & Wholesale Orders

Refund procedures, timelines, deductions, and approval requirements for bulk and wholesale orders may differ from standard orders.

Please refer to the Bulk & Wholesale Orders Policy.

5. EXCHANGES

Where available, Drakos may offer an exchange for an eligible standard product.

Exchanges are subject to:

·        Product availability

·        Product condition

·        Return eligibility

·        Applicable size or product availability

·        Inspection and approval

An exchange may not be available for every product or circumstance.

If the requested replacement is unavailable, Drakos may offer another appropriate resolution where applicable.

Size Exchanges

Customers are responsible for selecting the correct size based on the applicable Drakos sizing information.

A size exchange for a standard, non-customized product may be considered if:

·        The request is submitted within the applicable return period

·        The product is unused and unworn

·        The product meets the return requirements

·        The requested replacement size is available

Return and reshipping costs may apply where the exchange is based solely on customer size selection.

Bulk & Wholesale Orders

Size exchanges and product replacements for bulk orders are subject to separate terms and may not be handled in the same manner as individual orders.

Please refer to the Bulk & Wholesale Orders Policy.

6. CUSTOM-BUILT & PERSONALIZED PRODUCTS

Customized Drakos products are produced specifically according to the customer's approved specifications.

Customization may include:

·        Custom design

·        Custom colors

·        Custom sizing

·        Patches

·        Sublimation

·        Personalized details

·        Other customer-approved specifications

Because these products are made specifically for the customer, customized products are generally not eligible for return or exchange due to change of mind, preference, or incorrect customer-provided information once production has been approved.

However, this restriction does not apply where the product is:

·        Defective due to a production issue

·        Damaged before or during delivery

·        Materially different from the approved design or specifications

·        Produced incorrectly due to an error by Drakos

In such cases, Drakos will review the issue and may provide a replacement, correction, refund, or another appropriate remedy.

Customer Responsibility

Customers are responsible for carefully reviewing all information submitted for customized products, including:

·        Size

·        Measurements

·        Colors

·        Designs

·        Names

·        Numbers

·        Logos

·        Patches

·        Other customization instructions

Drakos is generally not responsible for errors resulting from incorrect information supplied or approved by the customer.

Bulk & Wholesale Orders

Customized bulk and team orders are governed by separate terms because they involve larger-scale production and customer-approved specifications.

Please refer to the Bulk & Wholesale Orders Policy before placing such an order.

7. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact Drakos as soon as reasonably possible and preferably within 48 hours of delivery.

Send your request to:

support@drakoscombatsports.com

Please include:

·        Order ID

·        Full name

·        Description of the problem

·        Clear photographs

·        Clear photographs of the packaging, where relevant

·        Unboxing video, if available

An unboxing video is strongly recommended for damaged or incorrect shipments because it can help us investigate the condition of the product when delivered.

Drakos may request additional information or photographs before determining the appropriate resolution.

If the issue is verified as a Drakos production or fulfillment error, we may provide an appropriate remedy, which may include:

·        Replacement

·        Corrected product

·        Refund

·        Return-shipping assistance

The appropriate remedy will depend on the circumstances, product availability, and applicable law.

Important

Failure to provide photographs or other requested evidence may make it more difficult for Drakos to investigate a claim, but evidence requirements will be applied subject to applicable consumer law.

Bulk & Wholesale Orders

Damage, defect, shortage, or incorrect-item claims involving bulk shipments follow separate inspection and claims procedures.

Please refer to the Bulk & Wholesale Orders Policy.

8. WRONG PRODUCT, MISSING ITEM OR ORDER ERROR

If you receive an item that does not match your order, or an item is missing from your shipment, please contact us promptly.

Your request should include:

·        Order ID

·        Product received

·        Product expected

·        Clear photographs of the product and packaging

·        Any other information requested by our support team

After verification, Drakos may arrange an appropriate correction, replacement, or refund.

For missing items, Drakos may investigate the shipment and fulfillment records before issuing a resolution.

Bulk & Wholesale Orders

Shortages, incorrect quantities, or fulfillment discrepancies in bulk orders may require additional verification and follow the procedures contained in the Bulk & Wholesale Orders Policy.

9. ORDER CANCELLATIONS

Because Drakos products may enter production shortly after order confirmation, cancellation availability is limited.

Standard Orders

A standard order may generally be canceled before it has been confirmed and released to production.

Once the order has been confirmed and released to production, cancellation may no longer be possible.

If a prepaid order is successfully canceled before production, the applicable refund will generally be processed within 7–10 business days, subject to payment-provider processing times.

Custom Orders

Because customized products are produced according to customer-approved specifications, cancellation may not be available once customization and production have begun.

Important

If you need to cancel an order, contact Drakos immediately after placing the order.

We will make reasonable efforts to accommodate cancellation requests where production has not yet begun.

Bulk & Wholesale Orders

Bulk and wholesale cancellation terms are different and may be governed by the specific quotation, invoice, purchase agreement, or Bulk & Wholesale Orders Policy applicable to the order.

Please contact Drakos before placing a bulk order if you require specific cancellation terms.

10. RETURNS FOR CHANGE OF MIND

For eligible standard products, customers may request a return within the applicable 14-day return period, provided the product meets all return conditions.

Change-of-mind returns are subject to:

·        The product being unused and unworn

·        The product being in original condition

·        Applicable tags and packaging being retained

·        The return being requested within 14 days of delivery

·        Customer-paid return shipping, unless otherwise required by law

Customized products are generally excluded from change-of-mind returns once production has been approved.

Bulk & Wholesale Orders

Change-of-mind returns for bulk or wholesale orders are subject to separate commercial terms.

Please refer to the Bulk & Wholesale Orders Policy.

11. PRODUCTS THAT ARE NOT ELIGIBLE FOR RETURN

Unless otherwise required by applicable law, the following generally cannot be returned under the standard change-of-mind return policy:

·        Customized or personalized products

·        Products made according to customer-approved specifications

·        Products that have been worn

·        Products that have been washed

·        Products that have been altered

·        Products damaged through customer use

·        Products returned without required components

·        Products returned after the applicable return period

This does not affect your rights where a product is defective, damaged, incorrectly supplied, or otherwise subject to a legally required remedy.

Bulk & Wholesale Orders

Bulk and wholesale product eligibility is governed by separate terms.

Please refer to the Bulk & Wholesale Orders Policy.

12. AFTER THE 14-DAY RETURN PERIOD

For eligible standard products, return requests should be submitted within 14 calendar days of delivery.

After this period, standard change-of-mind returns may no longer be accepted.

However, this limitation does not remove any rights or remedies that may be available under applicable consumer-protection law, including rights relating to defective, damaged, or incorrectly supplied products.

Bulk & Wholesale Orders

Bulk and wholesale orders are subject to their separately agreed return and claims periods.

Please refer to the Bulk & Wholesale Orders Policy.

13. RETURN INSPECTION

All approved returns may be inspected after receipt.

Drakos will assess:

·        Product condition

·        Signs of use or wear

·        Washing or alteration

·        Damage

·        Missing components

·        Packaging

·        Whether the product matches the approved return request

If the returned product does not meet the applicable return conditions, Drakos may decline the return or adjust the available remedy where permitted by applicable law.

If a return is declined, the product may be returned to the customer at the customer's expense where applicable.

Bulk & Wholesale Orders

Bulk returns may require a more detailed inspection, quantity verification, and documentation process.

Please refer to the Bulk & Wholesale Orders Policy.

14. LATE OR MISSING REFUNDS

If your approved refund has not appeared after the applicable processing period:

Step 1

Check your bank or payment account again.

Step 2

Contact your bank or payment provider, as they may require additional processing time.

Step 3

If the refund still cannot be located, contact Drakos at:

support@drakoscombatsports.com

Please include your:

·        Full name

·        Order ID

·        Refund date, if provided

·        Payment method

·        Any relevant refund confirmation

Our support team will assist in reviewing the status.

Bulk & Wholesale Orders

Refund processing for bulk and wholesale orders may follow different timelines depending on the payment method, inspection process, and commercial terms.

Please refer to the Bulk & Wholesale Orders Policy.

15. RETURN SHIPPING ADDRESS

Drakos will provide the appropriate return instructions and return address after a return request has been reviewed and approved.

Do not ship a return to the Drakos headquarters address unless our support team specifically instructs you to do so.

Return logistics may vary depending on the product, destination, and nature of the return.

Bulk & Wholesale Orders

Bulk and wholesale return shipments may require a separately designated return location or shipping arrangement.

Please refer to the Bulk & Wholesale Orders Policy.

16. FRAUDULENT OR ABUSIVE RETURN ACTIVITY

Drakos reserves the right to investigate suspected fraudulent or abusive return activity, including:

·        Repeatedly returning used products

·        Returning products that were not purchased from Drakos

·        Submitting false damage claims

·        Returning different products from those purchased

·        Manipulating or abusing promotional offers

·        Providing false information in connection with a return

Where permitted by applicable law, Drakos may decline fraudulent or abusive requests and take appropriate action to protect the business and its customers.

17. POLICY EXCEPTIONS

Drakos may, at its discretion, provide an exception or goodwill resolution in individual circumstances.

Any exception granted in one case does not automatically create an obligation to provide the same exception in another case.

All exceptions remain subject to applicable law.

18. CONTACT US

For return, refund, exchange, replacement, or cancellation questions, please contact:

DRAKOS

Website: www.drakoscombatsports.com
Email: support@drakoscombatsports.com
Phone: +1 929-500-5597

U.S. Headquarters & Main Office
2012 Story Avenue
Bronx, New York 10473
USA

Production Unit: Pakistan
Shipping: Worldwide

When contacting us, please include your Order ID so our support team can assist you more efficiently.

IMPORTANT NOTICE FOR BULK & WHOLESALE CUSTOMERS

Bulk, wholesale, team, academy, gym, organizational, and commercial orders may not follow the same return, refund, cancellation, replacement, inspection, or claims procedures as standard individual orders.

Because these orders may involve customized production, negotiated pricing, large quantities, special packaging, and commercial shipping arrangements, separate terms may apply.

Please review our Bulk & Wholesale Orders Policy or contact Drakos before placing a bulk or wholesale order.

DRAKOS

Strength. Precision. Performance.

FORGED TO DOMINATE.