Shipping policy

Effective Date: October 1, 2026

At Drakos, we are committed to making the ordering and delivery process clear, reliable, and straightforward. Because our production unit is located in Pakistan, all standard orders are produced and shipped internationally from Pakistan to the customer's delivery address.

This Shipping Policy explains how orders are confirmed, prepared, dispatched, tracked, and delivered.

Important: Wholesale, team, academy, and bulk orders may follow different production timelines, shipping charges, dispatch schedules, and delivery arrangements. Please refer to our Bulk & Wholesale Orders Policy or contact Drakos directly for details.

1. ORDER CONFIRMATION & PROCESSING

Once you place an order through the Drakos website, you will receive an order confirmation email containing your order details.

Before your order enters production, a Drakos representative may contact you by email, SMS/text message, or phone to confirm important details, including:

·        Customer name and contact information

·        Shipping and delivery address

·        Product and quantity ordered

·        Size and customization details, where applicable

·        Any other information necessary to process the order correctly

This confirmation step helps us reduce errors and ensure that your order is prepared according to your requirements.

Your order will enter production after the necessary order details have been confirmed.

Standard Order Processing

For standard individual orders, once the order has been confirmed, the production team will normally prepare the order for dispatch within approximately 2–3 business days.

Processing time may vary depending on:

·        Product type

·        Customization requirements

·        Size or design specifications

·        Order volume

·        Production requirements

·        Availability of required materials

Bulk & Wholesale Orders

Wholesale, academy, team, organizational, and other bulk orders are subject to different production and processing timelines. Processing may take longer depending on order quantity, customization, product selection, and production requirements.

For bulk or wholesale orders, please refer to our Bulk & Wholesale Orders Policy or contact Drakos before placing your order for an estimated production timeline.

2. SHIPPING CHARGES

Shipping charges are calculated and displayed at checkout based on the applicable shipping method, destination, order characteristics, and other relevant factors.

The shipping charge shown at checkout is the applicable shipping charge for your standard order unless otherwise stated.

Shipping charges may vary because international shipments from Pakistan can be affected by:

·        Destination country or region

·        Package size and weight

·        Number of products

·        Shipping method

·        Delivery service

·        Other applicable shipping requirements

Bulk & Wholesale Orders

Bulk and wholesale shipping charges are handled separately from standard website orders.

Because shipping costs for larger orders depend significantly on order quantity, total weight, dimensions, destination, and shipping method, the shipping cost may be different from the standard rates shown at website checkout.

For bulk or wholesale orders, please refer to our Bulk & Wholesale Orders Policy or contact Drakos for a customized shipping quotation.

3. DELIVERY TIME

After your order has completed production and is ready for dispatch, standard orders normally take approximately 7–11 business days to reach the customer's delivery address.

Because Drakos products are produced and shipped from our Pakistan production unit, delivery times include international transportation and may vary depending on the destination and shipping carrier.

Delivery estimates are estimates and not guaranteed delivery dates.

Actual delivery may be affected by:

·        Customs clearance

·        Import procedures

·        Weather conditions

·        International transportation

·        Carrier delays

·        Public holidays

·        Incorrect or incomplete address information

·        Local delivery conditions

·        Customs or government inspections

·        Events outside Drakos's reasonable control

Bulk & Wholesale Orders

Bulk, wholesale, academy, team, and organizational orders may have different delivery timelines.

The delivery timeframe for these orders depends on the order quantity, production requirements, shipping method, destination, and logistics arrangement.

For bulk or wholesale orders, please refer to our Bulk & Wholesale Orders Policy or contact Drakos for the applicable estimated delivery timeframe.

4. ORDER DISPATCH & TRACKING

Once your order has been dispatched from Pakistan, tracking information will be provided through the contact information associated with your order.

Where available, the tracking information may be:

·        Added to your order details

·        Sent by email

·        Sent by SMS/text message

For standard orders, Drakos normally aims to dispatch the order within approximately 72 hours after order confirmation, provided that the order has been successfully confirmed and does not require additional production time or clarification.

The tracking status may take some time to become active after the shipment has been handed over to the carrier.

Tracking Updates

Tracking information is provided by the applicable shipping carrier. Drakos does not control the frequency or timing of carrier tracking updates.

If tracking does not immediately show movement after dispatch, this does not necessarily mean that the shipment has been lost or delayed.

Bulk & Wholesale Orders

Bulk and wholesale orders may follow different dispatch and tracking schedules.

Tracking arrangements may also vary depending on the shipping method and logistics provider used for the order.

For bulk or wholesale orders, please refer to our Bulk & Wholesale Orders Policy or contact Drakos for applicable dispatch and tracking information.

5. CUSTOMS, DUTIES & IMPORT CHARGES

Drakos products are produced and shipped internationally from Pakistan. Depending on the destination country, your order may be subject to customs procedures, import duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or in writing by Drakos:

Any customs duties, import taxes, tariffs, brokerage fees, clearance charges, or other government-imposed charges applicable to the shipment are the responsibility of the customer.

These charges are determined by the customs authorities or other applicable authorities in the destination country and are outside Drakos's control.

Drakos cannot guarantee:

·        Whether customs duties or taxes will be charged

·        The amount of any customs or import charges

·        How long customs clearance will take

·        Whether customs authorities will inspect a shipment

·        Whether additional documentation will be requested

Customers are responsible for providing accurate information and, where required, cooperating with customs authorities or the delivery carrier to complete the import process.

Customs Delays

Customs clearance may delay delivery beyond the estimated delivery timeframe. Such delays are outside Drakos's direct control.

If a shipment is held by customs because of missing information, unpaid duties, required documentation, or other customer-related circumstances, the resulting delay or additional charges may be the customer's responsibility.

Refusal or Abandonment of Shipment

If a customer refuses delivery or fails to complete required customs procedures, the shipment may be returned, held, or abandoned by the carrier or relevant authorities.

Any applicable return shipping costs, customs charges, storage fees, or other costs arising from the customer's refusal or failure to accept the shipment may be deducted from any eligible refund or charged to the customer, where permitted by applicable law.

Bulk & Wholesale Orders

Bulk and wholesale shipments may be subject to different customs, import, documentation, freight, and clearance requirements due to their size and commercial nature.

For bulk or wholesale orders, please refer to our Bulk & Wholesale Orders Policy and contact Drakos before placing the order if you require information regarding commercial shipping or import arrangements.

6. ACCURATE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate delivery address at checkout.

This includes, where applicable:

·        Full name

·        Street address

·        Apartment, suite, or unit number

·        City

·        State or province

·        Postal/ZIP code

·        Country

·        Valid phone number

·        Valid email address

Drakos is not responsible for delays, failed deliveries, additional carrier charges, or returned shipments resulting from incorrect, incomplete, or outdated information provided by the customer.

If you identify an error in your shipping information after placing an order, please contact Drakos as soon as possible.

Once an order has entered production or been dispatched, changes to the delivery address may not be possible.

Bulk & Wholesale Orders

Accurate shipping and business information is especially important for bulk and wholesale shipments.

For commercial orders, additional consignee, business, customs, or delivery information may be required.

Please refer to our Bulk & Wholesale Orders Policy for additional requirements.

7. DELIVERY ATTEMPTS & UNDELIVERABLE PACKAGES

Delivery is handled by the applicable shipping carrier. Customers are responsible for being available to receive the shipment or following any instructions provided by the carrier.

If a carrier attempts delivery and the customer is unavailable, the customer may be required to arrange another delivery attempt or collect the package from the carrier.

If a shipment becomes undeliverable because of an incorrect address, refusal of delivery, failure to respond to the carrier, failure to complete customs requirements, or other customer-related circumstances, additional shipping or handling charges may apply.

Bulk & Wholesale Orders

Bulk and wholesale shipments may have different delivery arrangements and may require coordination with the customer, business, academy, team, or organization receiving the shipment.

Please refer to our Bulk & Wholesale Orders Policy for applicable procedures.

8. LOST, DAMAGED OR DELAYED SHIPMENTS

If your order appears to be significantly delayed, lost, or damaged during transit, please contact Drakos at:

Email: support@drakoscombatsports.com
Phone: +1 929-500-5597

When contacting us regarding a shipment, please provide your order number and any relevant tracking information.

If a package arrives visibly damaged, customers should, where possible, document the condition of the package and products and contact Drakos promptly.

Drakos will work with the applicable shipping carrier to investigate eligible delivery issues.

Delivery investigations may require information, photographs, or other documentation from the customer.

Bulk & Wholesale Orders

Bulk and wholesale shipments may be subject to separate freight, carrier, insurance, claims, and damage procedures.

Please refer to our Bulk & Wholesale Orders Policy for the applicable process.

9. SHIPPING ADDRESS CHANGES

Customers should review their shipping information carefully before confirming an order.

If you need to change your shipping address after placing an order, contact Drakos immediately.

We will make reasonable efforts to accommodate address changes before the order is dispatched, but changes cannot be guaranteed once an order has entered production or shipment.

Any additional shipping or carrier charges resulting from an approved address change may be the customer's responsibility.

Bulk & Wholesale Orders

Address changes for bulk and wholesale shipments may require separate logistics arrangements and additional charges.

Please refer to our Bulk & Wholesale Orders Policy for bulk shipment address requirements.

10. BUSINESS DAYS & DELIVERY ESTIMATES

Unless otherwise stated, business days generally exclude Saturdays, Sundays, and applicable public holidays.

All processing and delivery timeframes stated in this policy are estimates and may vary based on production requirements, shipping conditions, customs processing, and circumstances outside Drakos's reasonable control.

Bulk & Wholesale Orders

Business-day estimates for bulk and wholesale orders may differ from standard website orders.

Please refer to our Bulk & Wholesale Orders Policy for the applicable timeline.

11. ORDERS WITH CUSTOMIZATION

Customized products may require additional production time because they are prepared according to customer-selected specifications.

Customization may include, where offered:

·        Custom designs

·        Custom colors

·        Custom sizing

·        Personalized details

·        Patches

·        Sublimation

·        Other approved customization requirements

Customers are responsible for carefully reviewing the information they provide for customized products.

Bulk & Wholesale Orders

Customized bulk and wholesale orders require additional production planning and may have substantially different processing and delivery timelines.

Please refer to our Bulk & Wholesale Orders Policy before placing a customized bulk order.

12. DELAYS OUTSIDE OUR CONTROL

While Drakos works to process and ship orders efficiently, circumstances outside our reasonable control may affect production, dispatch, or delivery.

These may include:

·        Severe weather

·        Natural disasters

·        Transportation disruptions

·        Customs delays

·        Government actions

·        Carrier disruptions

·        Strikes or labor disruptions

·        International logistics disruptions

·        Public emergencies

·        Other events beyond Drakos's reasonable control

When such circumstances occur, we will make reasonable efforts to provide updates where practical.

Bulk & Wholesale Orders

Due to the larger scale and logistics involved in bulk orders, delays outside our control may have a greater effect on production and delivery schedules.

Please refer to our Bulk & Wholesale Orders Policy for additional terms.

13. INTERNATIONAL SHIPPING

Drakos ships internationally from its production unit in Pakistan.

International delivery may involve multiple transportation and logistics providers before reaching the customer's final delivery address.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

Drakos is not responsible for restrictions, prohibitions, or import requirements imposed by the destination country.

Bulk & Wholesale Orders

Commercial and bulk international shipments may require additional documentation or customs procedures.

Please refer to our Bulk & Wholesale Orders Policy for commercial shipping requirements.

14. CONTACT DRakos

For questions regarding shipping, tracking, delivery, or an existing order, contact us:

Drakos
Website: www.drakoscombatsports.com
Email: support@drakoscombatsports.com
Phone: +1 929-500-5597

U.S. Headquarters & Main Office
2012 Story Avenue
Bronx, New York 10473
USA

Production Unit: Pakistan
Shipping: Worldwide

For wholesale, academy, team, organizational, or bulk orders, please contact Drakos directly for customized production and shipping information.

IMPORTANT NOTICE

By placing an order with Drakos, customers acknowledge that our products are produced in Pakistan and shipped internationally and that production, shipping, customs clearance, and delivery may involve different stages and third-party service providers.

Standard orders generally follow the processing and delivery estimates stated in this policy. Wholesale and bulk orders are governed by separate arrangements and may require individually agreed timelines and shipping terms.

For information regarding returns, refunds, cancellations, and defective products, please review our Return & Refund Policy.

Drakos — Forged to Dominate.